Cancellations are processed through our app and refunds are processed through our support email: Support@tryviralvault.com

Your email address you used to make the purchase will be required, please include it with your message.

Also, if there are any duplicate or unfamiliar charges, you can contact our team at support@tryviralvault.com for prompt assistance.

Unless otherwise stated on the specific product sales page and order forms from all of our products, Viral Vault purchases come with a **7-day no-questions-asked refund period** only for your **first payment**.

For future payments, if you get charged for the next billing cycle before reaching out to our support email, your payment will **only be refundable for 24 hours**.

After this, it is **non-refundable**, and your subscription will be canceled at the end of the newly renewed cycle.

**All approved refunds will be subject to a 15% processing fee** to cover administrative and payment processing costs.

At Viral Vault, we stand behind the ability of our software & training to get you results when you spend the time studying and implementing what you learn.

Because of this, we simply ask that you give the course a fair attempt.

If 7 days have passed and you miss the refund window, you have an **action-based refund window** based on the amount of work you put into your store.

In order to qualify for a **full refund**, you must do the following within **14 days**:

- Watch and complete the first 4 modules of our Crash Course.

- Create a Shopify Store.

- Run ads to your Shopify Store.

- Ask coaches for help in our Discord community. We’ll track this closely.

- Make an honest attempt. This means you put effort in over the 14-day period. A dishonest attempt would be waiting till day 13 and then throwing your store together, clicking through the videos, and aimlessly sending ads to your store.

We are quite lenient on this, and as long as you put in some sort of genuine effort, we are more than happy to issue your refund.

It’s our responsibility to train you and coach you to the best of our efforts, and it is your responsibility to apply the training and coaching.

In our website build service, we’ll give you a pre-built store that will work as a starting point to launching your own business.

This is by no means a fully ready-to-launch, automated business—you’re expected to work on it before initial launch if you want to see results.

If the website is not delivered within the **7 business day deadline**, your payment can be refunded, and you can keep the store.

You can also get a refund within **24 hours of the delivery of your website** in case you change your mind. Please note that we need to keep access to it in order to delete it. If you change the password or we lose access to the store, the refund is not applicable.

In the event of any issue, bug, or error in your store, we will check and make the necessary fixes for free, and **partial refunds are reviewed on a case-by-case basis**.

Once the website is delivered and **24 hours have passed**, the payment for it is **non-refundable under any circumstances**.

In order to apply for a refund or for any site issues, you need to contact our support email at support@tryviralvault.com, and we’ll check your case.

Any duplicate or wrong charge will be refunded without any investigation or inquiry.

If you have a **duplicate payment** on your card for any service, you can contact us at support@tryviralvault.com, and we’ll check your account.

Refund windows stated in this policy do **not** apply to these payments, and they are refundable at any time up to **3 months**.

If those payments are older than **three months**, they become **non-refundable** due to customer neglect.

We reserve the right to **counter any chargeback or dispute** you issue for payments that don’t apply to this policy.

By making a purchase at tryviralvault.com, you **comply with this policy**, and it’ll be presented as evidence of your willingness to make a purchase from us.

If you’re not satisfied with any charges applied to your account, we ask you to **contact us at support@tryviralvault.com before opening a dispute**, and we will check your case individually.

Any future product we offer will have its own refund window, and they’ll be updated in this policy once available.

During that time, you’ll have enough opportunity to test and see if you’re satisfied with our service. If that’s not the case, we’ll gladly refund you according to the terms we implement for each case.