Cancellations are processed through our app and refunds are processed through our support email: Support@tryviralvault.com

 

Your email address you used to make the purchase will be required, please include it with your message.

Also if there’s any duplicate or unfamiliar charges, you can contact our team at support@tryviralvault.com for prompt assistance.

1. On Standard Viral Vault Subscriptions:

Unless otherwise stated on the specific products sales page and order forms from all of our products, Viral Vault purchases come with a 7-Day no questions asked refund period only for your first payment. 

For future payments, you’ll be notified via email days ahead of your next billing cycle so you’ll have a window to cancel your subscription.

If you get charged for the next billing cycle before reaching out to our support email, your payment will be only be refundable for 24 hours.

After this it is non-refundable and your subscription will be canceled at the end of the newly renewed cycle. 

At Viral Vault, we stand behind the ability of our software & training to get you results when you spend the time studying and implementing what you learn.

Because of this we simply ask that you give the course a fair attempt. 

- Watch and complete the first 4 modules of our Crash Course

- Create a Shopify Store

- Run ads to your Shopify Store. 

- Ask coaches for help in our Discord community. We’ll track this closely.

- Make an honest attempt. This means you put effort in over the 14 day period. A dishonest attempt would be waiting till day 13 and then throwing your store all together, clicking through the videos and aimlessly sending ads to your store.

It’s our responsibility to train you and coach you to the best of our efforts, it is your responsibility to apply the training and coaching.

2. On website builds. 

In our website build service we’ll give you a pre-built store that will work as a starting point to launching your own business. 

In the event of any issue, bug or errors in your store, we will check and make the necessary fixes for free and partial refunds are reviewed on a case-by-case basis.

Once the website is delivered and 24 hours have passed, the payment for it is non refundable under any circumstances. 

In order to apply for a refund or for any site issues you need to contact our support email at support@tryviralvault.com and we’ll check your case. 

If you have a duplicate payment on your card for any service, you can contact us at support@tryviralvault.com and we’ll check your account.

Refund windows stated on this policy do not apply to these payments and they are refundable at any time up to 3 months. 

We reserve the right to counter any chargeback or dispute you issued for payments that don’t apply to this policy. 

By making a purchase at tryviralvault.com you comply with this policy and it’ll be presented as evidence of your willingness to make a purchase from us. 

Any future other product we offer will have their own refund window and they’ll be updated on this policy once available.

During that time you’ll have enough opportunity to test and see if you’re satisfied with our service. If that’s not the case, we’ll gladly refund you according to the terms we implement for each case.